Training new employees for customer service is a tough job. It is not only a stressful environment but it also costs so much time and money. Don’t get frustrated over training your own customer service, don’t spend a lot of money on that too, Here’s a cheaper and more efficient solution to that; here are 7 amazing reasons why you should outsource your customer service now!
1. Cost Reduction
Here’s a quick price check for you:
How much do you pay a customer service representative?
*credits to www.upwork.com for this table
On top of that, you have to be investing into equipment, facilities and technology. If you’re looking to save up on some change, invest into outsourcing a call center. When you’re going about location, facilities and equipment, outsourcing will spread the cost of these assets across many separate clients overseas who pay for your individual services hourly or monthly.
Outsourcing your company’s needs to a call center like Live Reps will instill a more professional approach to customer service. These are professionals in the field who have more experience in dealing with calls than newly trained employees which means there is an increase in efficiency when you hire a call center, guaranteed. These people have been doing it for years and years. This makes it so that it is easier for them to understand your company’s nature with the knowledge and understanding learned from years of experience in doing customer service for different companies
at a time.
3. Time Zone
After a busy day at the office, employees would look up to when it’s closing time. Closing your office means you have a down time where your company is inactive for that duration until you open your doors again. You eliminate the chances of taking in potential customers and serving paying customers by closing your doors. Outsourcing for customer service will remove all of that. You will have people taking your calls in 24/7 even when you close your doors for the day. Remember, for ever hour your doors are closed, that is 8-10 calls you are potentially missing out on. Just think about the possibilities of each call that is missed.
4. Space for Internal Company Resources
If you would rather be doing more important things within your company then look into outsourcing for a customer service call center. Hiring a call center like Live Reps, you free up space for your company to focus on other things and not just be on the phone all day answering calls and finding sales. The internal company can focus on different things such as business growth, marketing strategy and building your brand.
5. Risk Management
Sharing the risk with our partner company will make it easier for you as an owner to deal with the potential problems. Say for example, it is better to rely on your partner company to take a call for you instead of a newly trained employee. This makes it so that the risk factor of potentially losing a client decreases just due to the professionalism and expertise of the person handling the call. This is especially important when you’re on the verge of closure where failure is not an option. Therefore, investing into an outsourcing for a customer service will gradually reduce or even eliminate failure.
6. Access To Professionals
First call resolutions, average handle time, customer satisfaction – these are some of the few things call centers should be known for. After all, what good is hiring your own customer service rep if they can’t handle calls? Outsourcing for a call center brings you access to these professionals in the
field. They can bring in all three of those and more because these people have been doing it for a long time now, trust me when I say, they know what they’re doing, better than you or anyone else.
7. Competitive Edge
Strategic outsourcing brings about a company’s presence in the competitive field in the market. This is the ultimate goal for outsourcing, getting your feet off the ground and making your company’s presence known. You will easily surpass those companies
who have not looked into outsourcing. Your customer service will be way better than what they have and you can easily pull those sales in with outsourced customer service reps.