From our Owners...
Our number one priority is the safety of our employees, contractors, & clients. That is why, effective immediately, we have shifted to our fully remote work from home model. Over the last 6 years, we have worked very hard to set everyone one of our employees and contractors up to seamlessly work from home. This ensures full redundancy and eliminates even the possibility of down time.
In light of some of the recent developments with Covid-19, these clients have been asking if Live Reps is capable of taking on a larger percentage of calls if their in house call centers are forced to cut back on staffing.
We have informed them that our remote model is perfectly suited to help during a crisis like this.
All of our reps are remote, work from home, remain PCI and HIPAA compliant and we have the ability to not only record all calls, but also we can screen capture as well.
We have the ability to staff up during normal business hours and remain always available after hours and on weekends (24/7/365).
Hopefully, your business is not severely impacted by the Covid-19 situation. More and more companies have encouraged employees to work remotely. We wanted to make sure you are aware of our capabilities. You can rely on us to take a heavier volume of calls during business hours.
Please feel free to contact us if you have any questions.