Our Story
We got our start over 15 years ago as a call center. Our goal has always been to help companies provide professional customer service to their clients with America-based agents. We have used that goal to add several services to our portfolio. All our representatives are located in the continental United States and must pass a series of tests designed to make sure we only have the best of the best.
Our Approach
Even though our name is Live Reps Call Center, we truly are more of a Contact Center. We started as just a call center over 15 years ago and have since expanded into several different areas. We offer professional support for inbound calling, outbound calling, direct response, live chat, fundraising, call scoring, data entry, email marketing, social media management, web development, and survey work. In short, we do it all. Whether you are a low-budget small business or a large corporation, we can add value to your business. We have flexible and individualized plans that will ensure your customers are taken care of, no matter the day or time. Please explore our website and contact us if you have any questions or are interested in establishing a partnership. No matter when, someone will pick up.
Our Team
Steve Wachs
Chief Executive Officer, Owner
Steve Wachs is chief executive officer of Live Reps Call Center and a leader in consumer marketing and management. His experience, knowledge and skills offer clients expertise for driving revenue growth in highly competitive markets. Steve’s business philosophy is “efficiency, with emphasis in quality customer service”, and is the core principle of LRCC.
Dan Listo
Chief Operating Officer, Owner
Dan is responsible for creating innovative solutions in customer communications for Live Reps Call Center clients. His ability to provide individualized programs, support and the tools necessary to help business owners stay in contact with their customers has resulted in rapid market growth and increased customer satisfaction.
Dan Labar
Chief Financial Officer, Owner
Daniel LaBar is responsible for managing all financial aspects of Live Reps Call Center, with oversight for strategic development, financial planning and reporting, internal audit and procurement. He has over twenty years experience in financial management, marketing and customer retention efforts for one of the world’s leading insurance organizations.
Tina Staton
Director of Operations
I oversee all operations, including training, agent management, client compliance, script writing, IVR management, hiring, and much more. I manage a lot of the day-to-day tasks that keep this center running smoothly.
Jerry Jenkins
President of Sales and Client Services
As the newly appointed President of Sales and Client Services, Jerry is using his call center
experience and knowledge of operations to seek out and bring new clients to Live Reps and
increase the diversity of services offered to existing clients.
Mike Maudsley
Director of IT
A highly skilled and well-seasoned IT manager with over 10 years of expertise in planning, coordinating, implementing and evaluating the effectiveness of systems, infrastructure and staffing requirements to accomplish department projects and objectives.
Keith Hamilton
Senior Training and Development Manager
I'm Keith and I as first shift manager I handle training for first shift agents and oversee any escalations or high priority calls that come in on first shift.
Deborah May
Senior Training and Development Manager and Call Auditor
I'm Deb and I as second shift manager handle training for second shift agents and oversee any escalations or high priority calls that come in on second shift. I am also the Call Auditor which means I help to maintain the high quality that our clients have come to depend on.
Latese Thomas
Senior Training and Development Manager
I'm Latese and I as third shift manager I handle training for third shift agents and oversee any escalations or high priority calls that come in on third shift.
Tyler Brown
Director of Digital Marketing
Hi, I'm Tyler. I handle all of LRCC's social media accounts and manage this website. I can also manage your company's website and social media accounts. Having a strong digital presence is one of the most important tactics for both small and large businesses. It seems like everyone is shopping and browsing online these days, make sure you stay relevant by having a great website or eStore and engaging social media management. Give us a call to ask about our digital marketing services today.
Tamara Jackson
Outbound and Quality Manager
I'm Tamara and I manage quality control and customer service training here at Live Reps. I am available to come train at your location. I am also able to collaborate with your staff to cultivate a targeted training program to improve the quality of your calls. I've been able to consistently get our own callers to call scores well above industry standard and I can help your company achieve the same thing. We are not secretive about our success strategies and would be happy to share.
This could be you!
Many open positions!
We are currently looking to hire backup managers for second and third shift as well as a backup IT Manager and a weekend manager. If you are interested, please check out the Careers page and apply online. We look forward to reviewing your credentials.
Get a Quote
We offer flexible and individualized pricing plans guaranteed to fit your business. Give us a call and we will be happy to answer any questions you may have as well as give you a quote.