Live Reps Call Center has implemented AI Technology to help companies achieve the highest levels of service and customer satisfaction. Through the years, organizations nationwide have relied on call centers to handle a wide range of call types. Even the largest call centers experience unexpected spikes in call volume creating lengthy hold times which only frustrates consumers and can lead to lost sales or negative publicity. Many of these calls are quite simple in nature: Are you open? What are your hours? How much does it cost? Where are you located? These types of calls can be easily handled immediately by using our AI which comes at a better value. The technology has become too impressive to ignore. By using AI as an add-on, companies can now effectively eliminate the dreaded hold time or ‘we will call you back later’ after an endless phone tree. AI can also handle thousands of calls in a split second! It’s never sick or coughing or can’t make it to work due to a flat tire. This is especially impactful in emergency situations where there may be a heavy influx of calls. It’s important to note that callers have the ability to opt out and request a Live Rep or escalate the call to a manager. However, if your callers demand immediate answers in real time, then this is a game changer!
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