Survey Work
Want to make the most of your company’s customers?Are you looking for an advantage over customers?
What We Can Do For you
Our Call Center Surveys include customer/ employee satisfaction surveys, product penetration surveys, market research surveys, B2B surveys, tracking surveys, panel surveys, marketing surveys, investment focus surveys, customer service surveys and many more customer service surveys.
Our team can also handle CATI surveys as well and has already completed several projects.
What We Can Do For you
Our Call Center Surveys include customer/ employee satisfaction surveys, product penetration surveys, market research surveys, B2B surveys, tracking surveys, panel surveys, marketing surveys, investment focus surveys, customer service surveys and many more customer service surveys.
Our team can also handle CATI surveys as well and has already completed several projects.
Steps in the Call Center Surveys
- Collection of Data
- Data Integration
- Data Representation
Benefits of LRCC Call Center Surveys
- Live Reps’ customer service assessments provide actionable information and insight to achieve a strong payback:
- Gather information and insight to achieve breakthrough increases in customer satisfaction, loyalty and retention
- Enhance customer service and sales attribute performance including timeliness, professionalism, courtesy, knowledge, communications with customers, problem resolution, effectiveness, etc
- Increase service quality, sales effectiveness and productivity
- Enhance customer experience
- Use survey results to prioritize performance improvement initiative and projects
- Identify and fix recurring problems impacting customers
- Handle customer moments of truth more effectively